The asset management operation gives users a complete consider the asset’s lifecycle from its acquire to disposal. You could view critical information around the asset like efficiency, site, and specs.
The IT assistance catalog allows you to determine and publish the available help services on your website. The catalog also stops nuisance requests from clogging your support channel.
After the agent has extra a title and an outline, everything is remaining to do is assign the ticket towards the applicable man or woman by using the search box and include any relevant priorities and because of dates. As soon as that is definitely comprehensive, press the Make Incident to return again to the most crucial Incidents look at.
Samanage's IT Support Desk and Asset administration suite has a lot of options organizations might be in search of and offers a small free of charge trial, but a lackluster interface implies it is not a suit for everybody.
What are the functions which make Samanage stick out as on the list of top rated platforms in The client assist classification? To begin, you can certainly and clearly monitor your software licenses and contracts. With all the IT support catalog, you are able to streamline obtainable fulfillment procedures and repair requests.
“From the Samanage Group, telephone calls, Stay chat and social networking, Samanage crew associates are basically simply a click on absent to reply issues and accept suggestions.”
For instance, samanaga a missed weekly anti-virus routine maintenance sends off a warning, even though a missed quarterly job alerts us that a crucial undertaking continues to be neglected and can open up our database to possible hacks. Other noteworthy characteristics of Samanage SLA are:
We offer Skilled stop to finish answers which consist of; consulting, procedure and software structure, procedure integration, offer & set up of application & hardware, provision of assist & maintenance and commissioning. about us
It offers better visibility of deployed assets and far better conversation with end consumers who post assist desk tickets
Delete the background.yml file from the agent as Portion of machine generation system right before sealing the impression. The record.yml file is located at:
This award is given by our group of experts to products that we think demonstrate In particular good quality when it comes to gratifying The existing demands from the B2B and SaaS marketplaces and assist providers with solid and successful solutions. As a totally ITIL-compliant support desk and asset management computer software, Samanage delivers a whole choice of IT integrated answers, both for giant enterprises and tiny, medium firms.
Taking away the chaos of a number of Option demands, Samanage buyers can confidently and easily evaluate incidents, assignments, and assets in just one location.”
Your aid agents can doc popular difficulties and ideal techniques during the understanding base. This will enable to lower their workload. The understanding base is bolstered by a safe ITIL-compliant backend.
“We have a good amount of laptops getting used by revenue on spot so aquiring a stable cloud asset tracker will help”. A further method director also explained that Samanage allows him to organize and program updates and maintenance even although he focuses on program advancement.